Welcome to Umi and Meg Collection store - Enjoy free shipping for all US and Local orders $50+ USD

FAQ

Materials and Care Instructions 

All earrings are carefully handcrafted using polymer clay or acrylic. All earrings are nickel-free & lead-free. All earring posts are attached and secured with resin or polymer clay.

All of our earring creations are individually handmade, no two pairs of earrings are alike - slight variation may occur. Due to some different setups in computer/cellphone screens, there may be slight variations in colors. Every image that you can see in our shop has been made to represent the product and colors as accurately as possible.

​Polymer clay is durable and bendable, but not unbreakable. Polymer clay will bend prior to breaking. If you need to clean your item, you can use a cotton swab dipped in a little bit of alcohol or wipe it with a soft, damp cloth. Please store your earring pieces in a clean dry place or hard case for safekeeping to lessen the risk of breaking. Avoid using chemicals, solvents, perfume, jewelry cleaners, or any aerosol products near the earrings. We do recommend removing your earrings before showering, swimming, sleeping, etc.

Raw brass components may tarnish and darken over time if exposed to water and oils from the skin but can be easily cleaned with a soft jewelry cloth and/or tarnish remover.

Processing Time and Shipping Policy

Pre-Orders or as Made to Order items will need a minimum of 2 weeks of turnaround time. Restocks or new collections are already made and ready to be shipped to you between 3-5 business days. Requested custom orders turnaround time depends on the design and time it will take to create. The estimated turnaround time will be discussed and determined.

Once orders have been dropped off at USPS and are shown as "in transit", Umi and Meg Collection cannot be held responsible for any delays or losses. If you need help locating your package please reach out to your local post office first. Should you have any other further questions or other inquiries, please contact us and we will do our best to help you.

Do you ship internationally? How much does it cost?

We are happy to announce that Umi and Meg Collection ships worldwide. International orders all have different shipping rates depending on your location. Please keep in mind that international shipments are delayed due to COVID-19. It is not uncommon to see shipment times up to 3 months. Please be prepared for delays when placing international orders. As of now we are not currently offering expedited shipping options.  

Custom Fee

International orders are subject to customs fees. USPS does not provide us with information on which countries charge customs or how much fees are. Please use a customs calculator to estimate duty fees in your countries.